Support information.
Everything you need to reach the right person quickly, with the response windows we commit to.
Support channels
- Email: support@brainygyes.com
- Dedicated project channel for retainer clients
- WhatsApp for priority incidents
- Scheduled monthly review call
Response windows
- Critical outage — within 2 business hours
- High priority — within 1 business day
- Standard request — within 2 business days
- Enhancements — planned into the next cycle
What to include
- Environment and URL affected
- Steps to reproduce
- Screenshots or screen recording
- Business impact and urgency